When you visit TENCU.com, we want you to feel secure that we are respecting your privacy. The only private information we collect about you is the information you choose to give us (such as providing feedback or completing a form). We only release that information to others after notifying you in writing and getting your consent.

We may use "cookies" on some pages of our Web site for the purpose of serving you better when you return to our site. Cookies are very small files that a website sends to the member's browser for record-keeping purposes. Cookies function as identification cards, recording passwords and preferences. Cookies cannot be executed as code, nor can they deliver viruses. Browsers can be set to provide a message when a cookie has been sent, allowing the member to decide whether to accept or reject it.  All our cookies are temporary, meaning they are active only as long as the member's browser is running. Cookies expire when the session has ended.

Our Online Account Access also utilizes cookies to enhance the personalization and performance of our members' experience. Our Online Account Access is encrypted and has security measures in place to protect against the loss, misuse, and alteration of information. All sensitive transactions encrypted network transmissions. Physical access to critical systems and network components is limited to specifically authorized personnel. Backups of data stores are maintained in a secure, off-site location that utilizes secure access controls. Information collected on tencu.com or connected with our Online Account Access is not sold to third parties.


When you send us a general e-mail, and we respond, these are generally not secure. A secure (encrypted) e-mail form is appropriate for e-mails containing personal or account information that should remain secure.

Children's Online Privacy Protection Rule ("COPPA")

The Children’s Online Privacy Protection Act (COPPA) was passed by Congress in October 1998, with a requirement that the Federal Trade Commission (FTC) issue and enforce rules concerning children’s online privacy. The primary goal of the Act and the Rule is to place parents in control over what information is collected from their children online. TEN Credit Union does not knowingly collect, nor is our web site designed or directed to use personal information from children under the age of 13 without containing verifiable consent from their parents.

How to Contact Us

If you want additional information or have questions regarding TENCU's Privacy Policy, please call us at 1-844-468-3628 or send us a secure e-mail. You may also write us or stop by one of our branches and discuss your questions with one of our staff.