Connect with TENCU
Whether Online or In-Person, We're here for You
You can reach our Call Center by phone or Live Chat. Speak to us face-to-face through TENCU Connect, our video banking service, available via in-branch kiosks, your desktop, or through your mobile banking app. You can also reach us via email or visit us in person. Choose the best option that fits your needs. We look forward to connecting with you soon!
Convenient ways to get in touch:
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GIVE US A CALL
Member Call Center
Phone: 1-844-468-3628
8 AM-5 PM (CST), Monday - Thursday
8 AM-6 PM (CST), Friday
TENCU Connect
Start A Video Call
8 AM-5 PM (CST), Monday - Thursday
8 AM-6 PM (CST), Friday
AFTER HOURS ASSISTANCE
Report Lost or Stolen Cards
Misplace your card or suspect it's stolen? Don't worry; we've got your back! Financial security is our priority, and we're here to help you take swift action and safeguard your accounts. Please report your lost or stolen cards immediately using the numbers below.
Report Stolen TENCU Debit Card (Visa® ) 24/7
Domestic: 1-833-933-1681
International Calls: 1-812-647-9764
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- Please note that this line will cancel your debit card in case of fraudulent activity. For actual dispute/ fraud claims, reach out during regular business hours.
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- To file a claim for your missing VISA Debit Card, please visit TENCU during business hours or call 1-844-468-3628; Option 9 Lost Card
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VISIT A BRANCH NEAR YOU
Want to visit us in person? No Problem. Click below for directions to all of our branches.
Can't find a convenient location? No Problem. Click the link below to get access to all of the branches and ATMs nationwide.
REPORT FRAUD
FRAUD CENTER
In our efforts to continue to keep your accounts secure, we are providing our members with an alert system to catch potential fraud. This system will monitor your debit and credit cards for potential fraud. As a reminder, TENCU will never ask members to provide their card numbers in a link or provide their PIN or password. If you have any questions about fraud notifications, please call one of the numbers below.
Important Numbers
We recommend storing the following numbers in your phone for easy access.
Visa Transaction Assistance Line: (800)-622-2353 and press option 1. This is the number to call if your card is declined while you are attempting to make a purchase.
Lost/Stolen Card Line: - (800)-622-2353 and press option 1. Call this number when your debit or credit card has been lost or stolen. Your card will be deactivated, and a new card will be sent to you.
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Send us a Message
We're here to help! You can reach out to us via email [email protected] or by filling out the form below. Please remember, for your safety, do not include personal or sensitive information in your message. If you have questions regarding your membership, please use secure forms in online banking or give us a call.