Notice Details

Spoofing and Phone Scams

In today's digital age, phone scams and spoof calls are on the rise, targeting people of all ages and backgrounds. These scams often appear genuine, so it is crucial to know how to spot them and protect yourself. Here's a guide to help you stay one step ahead of fraudsters. Read more about how to protect yourself from phone scams here!

ATM Usage

Our ATMs are down. Use shared branches, CO-OP ATMs, online/video banking, call our team, or visit a branch for service. We're working to fix this and appreciate your patience.

Due to unexpected circumstances, our current ATM vendor has gone out of business. As a result, all TENCU-branded ATMs will not be replenished with cash until a new vendor is found. We anticipate the search process for the new ATM vendor taking up to 60 - 90 days to complete.

While we work diligently to resolve this matter, we encourage you to take advantage of alternative options for your ATM needs:

  • You have access to over 30,000 Surcharge-free ATMs Nationwide with our CO-OP Network
  • You can use your debit card to make purchases and ask for cash back.
  • You can access your account through online banking or our mobile app for account inquiries, transfers, loan payments, and bill payments.
We are committed to restoring full ATM functionality as quickly as possible and will notify you as soon as the service is back online. We're working diligently to fix this and appreciate your patience.
 
Call Member Services at 1-844-468-3628 for immediate assistance, connect with a representative through Video Banking, or use the 'Start a Video Call' link on our website.